At Glow Getter, your satisfaction is our top priority! We stand behind the quality of our products and are committed to ensuring you have a positive experience. If you're not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns:

• Products must be returned within 30 days of the delivery date.
• Items must be unopened and in their original packaging to qualify for a refund at the purchase price, minus a 10% restocking fee.
• Opened or used products may be eligible for store credit on a case-by-case basis.

How to Initiate a Return:

• 1. Contact Us: Email [email protected] to reach our Customer Support Team. Be sure to include your order number, the reason for your return, and any relevant photos.
• 2. Receive a Return Authorization: Follow the return instructions provided, including the shipping address and any applicable return shipping labels.
• 3. Ship the Product: Securely package the item and return it using the provided instructions. Share the tracking number with our support team.

Return Shipping Fees

• For U.S. Customers, return shipping costs are the responsibility of the customer unless the return is due to company error (e.g., damaged or incorrect item).

Damaged or Defective Products:

• Contact us immediately if your product arrives damaged or defective. We’ll replace it at no additional cost.

Unauthorized Return Policy

• Products returned without prior authorization will not be accepted or refunded. To ensure proper handling, always contact us at [email protected] for return authorization.

Exchanges

• Glow Getter does not accept product exchanges.

Credit Card Chargebacks

• Accounts with unresolved chargebacks will be suspended until the full amount, including any fees, is repaid.

Cart Cash and Commissions on Returns

• Any Cart Cash or Commissions earned will be adjusted to reflect returned products.

We want you to love your journey with Glow Getter. If you have questions or need assistance, don’t hesitate to get in touch. We’re always here to help!